Return Policy
Return / Exchange Policy
EXCHANGE / RETURN POLICY
At Premium Weed Store, we work hard to increase customer’s satisfaction while shopping with us and while using our products.
If for any reason you are not fully satisfied with your purchase, let us help you with a replacement or refund.
Our products can be exchanged or returned within 15 days after delivery.
We take full responsibility if:
- The returns or exchange is due to damaged products, or
- Products don’t meet customer’s requirements.
NOTE: If the return or exchange is not as a result of any of the above reasons, the customer will be responsible for the shipping back fee while we take care of the rest.
HOW RETURN OR EXCHANGE PRODUCTS
Our greatest desire is for you to be satisfied with your purchase but if the products are damaged or wrongly described or do not meet your expectation, we are so sorry!
Kindly ship the products back to us, Then write a complain with the subject “Product return” or “Product Exchange” either by filling the contact form or directly by email, include the Order / Transaction number, SKU code of the product, the quantity, weight and the reason for return or exchange in your complain and one of our agents will forward you our shipping details.
Note: We only refund the total purchase excluding the shipping fee. You will receive your refund via the same payment method used to make the purchase. It may take up to 3 working days from the day the returned products reach us to when you receive your refund.
For return or Exchange due to a change of mind please kindly note that the return shipping fee will be covered by the customer.
